Refund policy

At KidTendance, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. You have 14 days from the date you receive your order to return an item.

To be eligible for a return, your item must be :

  • Unused and in new condition.
  • In its original packaging with all tags attached.

Certain items cannot be returned, such as :

  • Gift cards.
  • Personalized items.

Sale Items :

  • Sale items are non-refundable.

To initiate a return, you can go to the footer of our site and click on the link Request a Refund, or contact us at info@kidtendance.com with your order number and the reason for the return. We will provide you with detailed instructions for the return.

Return Shipping

  • Domestic Customers : Return shipping costs are the responsibility of the buyer.
  • International Customers : Return shipping costs and customs duties are the responsibility of the buyer.

We reserve the right to refuse returns that do not meet our return conditions. In this case, the items will be returned to you at your expense.

Refund :
Once your return is approved, we will refund you via the original payment method. The refund may take up to 14 business days to appear in your account, depending on your financial institution. Only regular-priced items can be refunded. Sale items are not refundable.

 

Partial Refund

In certain situations, only partial refunds are granted :

  • Any item not returned in its original condition, damaged, or with missing parts for reasons not due to our error.
  • Any item returned more than 14 days after delivery.

 

Shipping Returns

Please send your returns to :

  • Address : 20561 Boulevard Henri Bourassa, Quebec, QC G2N1P3
  • Include : Your order number and a note indicating the reason for the return.

We recommend using a shipping service with tracking or purchasing insurance for high-value items. We do not guarantee that we will receive your returned item.

If you have any questions or concerns regarding this return policy or our privacy practices, please contact us at: